Frequently Asked Questions
The moment we check each order and confirm that payment has been successfully processed, we notify the client via email that their order is being processed.
The estimated delivery time is 48 hours, except in specific cases where we will notify the customer in advance due to a stockout. Of course, if delivery is possible sooner, we will carry it out in the shortest possible time.
At latiendadegalletas.com, we take responsibility for what we deliver. All merchandise delivered to your home is insured, so in the event you receive a broken product, please report it to the delivery driver immediately, and to us as well.
We recommend inspecting the product as soon as possible, as claims for transport defects cannot be made more than 24 hours after delivery.
There wouldn't be a problem, we always recommend that you add a comment in the same order regarding when delivery would be convenient for you, so that we can pass this information on to the carrier.
Exactly, free shipping on orders over €60.
If you have forgotten your password, you can recover it in the Login section. You will receive an email with your new password.
Yes, data is transmitted via SSL encryption. We have a secure browsing certificate, and for card payments, we process the charge on the banking entity's own website for added security.
The timeframe for any returns or exchanges is 3 calendar days from the receipt of the order. We reserve the right to refuse returns communicated or sent outside the established timeframe, or products that are not in the same condition as they were received.